Frequently Asked Questions
When does my box ship?
Boxes are packed and shipped within 2 business days of receipt. Customers prefer to have boxes delivered directly to their office to avoid missing deliveries at home. We will notify you and send you tracking information once your box has shipped.
What states do you ship to?
We are only able to ship to the state of California. Currently we are unable to accept orders that are delivered to addresses outside of California. However, if you live anywhere besides California and want to send a gift or shipment to an address in Californi, you are able to do so.
The laws regarding the direct wine shipments are constantly changing. We will expand our service area when laws permit and are optimistic that these restrictions will gradually disappear as consumer demand grows.
Signature Required for Delivery?
Customers prefer to have boxes delivered directly to their office to avoid missing deliveries at home.
We know that sometimes it can be quite inconvenient to stay at home to sign for your package but under strict state laws & regulations Pair-able.com & the Shipping Carrier are REQUIRED to collect an adult signature at the time of delivery from an adult at the actual shipping address. Sorry but your neighbour cannot sign for the package. There are no exceptions. These measures are very important in making sure no minor is exposed to the alcoholic contents of the package. If an adult is not available to sign for the package at the shipping address, Shipping Carrier will make 3 attempts to deliver. After the 3 attempts, the package will be returned back to our warehouse.
Shipping to a P.O. box?
Due to an adult signature being REQUIRED at the time of delivery, our Shipping Carrier will only deliver to physical business and residential addresses only. Shipping Carrier will not deliver to any PO/APO/FPO boxes. We recommend shipping to your business address (if applies) as this will lower your shipping costs and time of delivery.
My kit was broken during delivery, what can I do now?
No worries. Please take a picture, and contact us via email and we will ship out another kit to you right away. If the same product is not available, we will either offer you an alternative or refund you your full money back. We will take care of the rest from there.
What's your refund policy?
If you are dissatisfied with your delivery for any reason, please contact us immediately so we can resolve your concerns. We may make arrangements for a return or re-ship, if appropriate. Once we have received your returned products, please allow 7-10 days for your refund to process depending on your bank’s processing time.